A while back, I wrote about some serious Adobe Photoshop CS3 installation problems I was having. I said that Adobe’s installer basically sucks.
Well, John Nack, an Adobe employee, couldn’t agree with me more. In the comments section of his blog in response to my post, he states:
“Our installer sucks beyond belief. I’m sorry for–and quite embarassed by–all the chaos it has called. Unfortunately I don’t know what else to tell you.”
Nothing has changed. I recently migrated from one Mac to a newer one and used Apple’s Migration Assistant, which for the most part, works great. Of course, it did not migrate my Adobe Photoshop well. So I went to reinstall it from the original factory disc and was unable to do so. The installer disc asked for a second disc that I didn’t even have and that was not included in the box. Based upon my prior experience, I knew some of the Adobe ‘parts’ needed to be removed in order for the install to work so I used the Photoshop cleanup script to remove all the parts. I recommend this script to anyone having difficulties installing or re-installing Photoshop.
Once I ran the script, the installation was able to proceed as normal but that’s not the end of the story. Now, when I launch Adobe Bridge, it just hangs and will not open! Luckily, my Photoshop seems to work fine but I cannot get Bridge to work whatsoever, even after downloading the latest update.
Adobe really needs to get their act together, this is beyond ridiculus. If anyone knows of a possible solution for getting Bridge to launch under OS X (on an Intel Mac), please leave a comment!
UPDATE 1/1/2008:
Since Adobe Bridge will not launch for me, I am using Canon’s Digital Photo Professional software, which is actually faster than Adobe anyway. It’s a fully capable application and I highly recommend it instead of Adobe Bridge if you shoot Canon.
~
I received the following email (see below) from Adobe Tech Support on December 21, 2007. I promptly replied providing my contact information, but to date, have not even received any response!:
“Adobe Technical Support – Case # 173052876 – JE
Hello, We would like to know if you are still experiencing an issue with Bridge CS3 on Leopard. If that is still the case, may you please confirm that this is the correct e-mail address and/or provide us with a phone number we can reach you at.
Looking forward to troubleshoot your case,
Johnny Xx-Xxxx
Creative Suite Technical Support Consultant, DV/DI Products Americas Customer Care
Adobe Systems Incorporated “
UPDATE – February 14th, 2008:
It had been a couple of months and I still hadn’t heard anything back from Adobe so I emailed them asking what was up with my issue. Today I received a phone call from another Adobe technical support person who said that they never got back to me because I had copied the prior representative’s full name in my blog post above (I’ve just removed it). The rep. I spoke with today made me promise not to publish her full name on my blog, which I don’t really have a problem with. I do however feel it’s a bit strange-what do they have to hide? If they provide good service, they should not be afraid of their name going on my blog praising them. Maybe they know their support sucks…
Anyways, I did finally get Adobe Bridge CS3 to launch! The representative I spoke with today tried to help by walking me through a whole bunch of things such as removing the multi-processor plug-in (something I had already tried, it didn’t help so I put it back), but nothing she suggested solved the problem, and she said she didn’t really know a lot about Bridge because she is new to the Adobe Bridge support team.
The one area where she was helpful was in informing me that I could hold down the shift key while launching Adobe Bridge to get it to open in ’safe’ mode, without any startup scripts or extensions loading. I tried this and lo and behold, Bridge launched!
This allowed me to get access to the Bridge preferences where I experimented by clicking off the startup scripts and then clicking them back on one by one.
Now Bridge launches fine for me. I’m not really sure which of the startup scripts was causing the problem, but I can tell you that I am not running the Adobe Stock Photos script nor the Start Meeting script and I am no longer having a problem getting Bridge to open.
I remain completely unimpressed with Adobe’s technical support. They don’t seem to know very much in terms of how to troubleshoot and their response time was glacier slow. The only reason I was able to receive any help whatsoever (and the rep. I spoke with today confirmed this) was because of my blog posts and comments on John Nack’s blog.
If you have anything to add regarding this, please leave a comment.
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